Frequently Asked Questions

  1. What should be a part of my Basic Omeo Rituals?
    Omeo offers a variety of products for your complete skin and hair rituals. These products are safe, gentle, and effective on your skin. Since we encounter various trials as a part of our daily life, Omeo’s Calendula Foaming Face Wash is a must-have for your face and neck. Omeo’s Aloe Vera Gel is another asset to your daily skin and hair care regime. Omeo’s Intense Repair Shampoo is another essential suitable for all hair types.

  2. How do I place my Order?
    To place an order on our website, visit www.omeocare.com.
    Click on the button named “Add to Cart” on the selected product.
    Proceed to checkout by clicking on the cart in the top right corner and making the payment for the order.

  3. Can I Add multiple products in a single order?
    Yes, you can add multiple products in a single order by first adding each of the products to your cart and then proceeding to check out.

  4. Can I leave products in my cart for future purchases?
    Yes, you can do so by registering yourself on our website and creating an account. The order can be placed later subject to availability and changes in prices on a real-time basis.

  5. Do I need to Sign Up to place an order?
    Although you can place an order without having to sign up on our website, it is recommended to create an account for ease in tracking your order and for future references.

  6. How do I purchase Items that are “Out of Stock”?
    By logging in to your account you get the option of being notified once your favorite products are back in stock! Just click on the “Notify Me” option for the product of your choice.

  7. What all details do I need to provide to Sign up?
    We only require your email id and phone number for you to Sign Up on our website.

  8. What all details do I need to provide to place an order?
    To place an order, we require the name of the receiver, their phone number, and address.
    In case of your order is a gift order, you can let us know by ticking on the selection of “It’s a Gift” and we will send the payment invoice to your registered mail id instead of sending it along with your order.

  9. Whom do I speak to for assistance before placing my order?
    We would love to get in touch with you! You can write to us at: infopharma@bjain.com or call us at +91-120-451-2000.

  10. How do I know if the product is correct for me?
    At Omeo, we have well-researched and safe products for all skin and hair types.
    However, since we use natural ingredients, we do recommend a patch test before using all our products for individual sensitivities.

  11. What to do if I forget my account password?
    Your details are safe with us, don’t worry. You can retrieve your account by clicking on the “Forgot password” icon on the login page. A link will be sent to you on your registered mail id or registered mobile number for retrieving your Omeo Account.

  12. How can I pay for my order?
    Options of payment on Omeo’s website include the following: Credit Cards/Debit Cards/Net Banking/ UPI.

  13. How do I Return my order?
    Please refer to our return & refund policy.

  14. How do I cancel my order?
    Orders at Omeo can be canceled before they are shipped.
    Your payment gets refunded in the original mode of payment automatically within 7 working days.

  15. I want an order outside of India, can it be shipped?
    Yes, Omeo products are available worldwide subject to shipping charges.

  16. How long will it take for my delivery?
    We try to deliver your orders at the earliest every time.
    The maximum duration an order can take under unforeseen circumstances is 7-10days.

  17. How do I contact Customer Care?
    We would love to get in touch with you! You can write to us at: infopharma@bjain.com or call us on +91-120-451-2000.